Terms And Conditions


Article 1. General

The Website us.filorga.com (hereinafter referred to as the “Website”) is an online e-business accessible via the Internet and is open to any user of the Internet network. It is produced by LABORATOIRES FILORGA COSMETIQUES, the capital of which is EUR34,613,505 and the registered office of which is at 2-4 rue de Lisbonne 75008 Paris, and which is registered with the Paris Register of Companies & Commerce under number 811 668 003. The Website enables FILORGA to offer cosmetics for sale (hereinafter referred to as the “Products”) to Net-surfers navigating the Website (hereinafter referred to as the “Users”). For the purpose of these Terms & Conditions, it is hereby agreed that any User and FILORGA shall be referred to collectively as the “Parties” and individually as the “Party”, and that any User confirming any order shall thereafter be referred to as the “Purchaser”. All User rights and obligations therefore shall of necessity apply also to the Purchaser.

The User wishing to purchase online via the Website hereby formally declares that he/she has full legal capacity.

Any order for a Product offered for sale on the Website assumes that the User has read and expressly accepted these Standard Terms & Conditions of Business without however such acceptance being subject to the User’s handwritten signature.

These Standard Terms & Conditions of Business determine the rights and obligations of the Parties arising from online sales of Products offered for sale on the Website, and apply in the USA, insofar as concerns solely the relationship created via the Internet and exclusively on the said Website.

These Terms & Conditions shall apply to the exclusion of any other document.

Article 2. Products

2.1 The Products offered for sale by FILORGA are those shown on the Website on the day and date on which the User logs onto the Website and while stocks last.

It is stipulated that the Products are intended for the User’s personal use without such use having any direct connection to the User’s professional occupation or activity.

2.2 Products characteristics

The User can take note of the Products’ characteristics online if he/ she wishes to order.

No photograph illustrating any Product shall be deemed to constitute part of any contract. Should any photograph contain errors, therefore, FILORGA shall not be held liable on grounds thereof.

If the User wishes any further information about our Products' characteristics, he/she can contact our customer service by email: hello@filorga.com or by phone : 1-844-FILORGA.

Article 3. Prices

The prices for the Products are shown in US dollars (USD). FILORGA reserves the right, which the User hereby accepts, to modify its prices at any time but the Products will be invoiced on the basis of the prices in effect at the time the order is registered, subject nonetheless to availability of the said Products.

Regarding the taxes, it depends on the purchaser location in the United States.

On the website, the indicated prices don’t take into account delivery costs. They are precise and charged to the purchaser before he/ she confirms the order.

Article 4. Order

4.1. Account creation

To place an order, the User has the choice to self-identify either by logging in using e-mail address and password if already a FILORGA online customer, or by registering and completing the form available online, which contains the details required for identity purposes and, in particular, first and last names and postal address, or to ignore the log in or creation of a customer account.

This email address will be the login and the User has to choose a password. It is recommended to choose a password with letters and numbers.

The User will receive a confirmation email when registered for the first time.

The User is responsible for his password and should not share it with someone else.

4.2. Limit to each order

The particular notice of the User is drawn to the fact that no order placed by User may exceed the sum of 10 units per item.

4.3. Registering the order

If the User wishes to make an order and selects the various different Products in which he or she is interested and makes such interest clear by clicking on the “Add to cart” button.

At any time the User may:

– obtain a summary of the Products selected or alter his/her order by clicking on the “shopping bag” icon accessible on the top right-hand corner of each page,

– complete his or her Product selection and place an order by clicking on “Go to Checkout”.

To order the Products selected, the User clicks on the “shopping bag” icon. To see the order summary, select “Show order summary” at the top of the checkout. If the list displayed corresponds to the Products selected, the User confirms the summary by clicking on the “Continue” button. The User will then be asked to self-identify either by logging in if already a FILORGA online customer, or by registering and completing the form available online, or by continuing the order without logging in or creating a customer account and then clicking “Continue to shipping”

Article 5. Payment

Once the state of the User’s order has been established and all the details requested have been completed, the User will choose the desired method of payment for the goods. The User will click on “Continue to payment” to pay for the order and will be immediately re-directed to the secure payment server. The Purchaser may have the option to pay by bank card (Visa, MasterCard, American Express, Discover), Paypal, Afterpay, ShopPay, Google Pay, Apple Pay, or AliPay. Once payment has been confirmed, the User returns to the Website. His or her order is registered and becomes irrevocable. The User, henceforth, becomes the Purchaser. The order form is registered in FILORGA’s computerized records (which are themselves stored on a durable reliable back-up support) and will be deemed to be proof of the contractual relationship between the Parties.

Once payment has been confirmed, an electronic receipt summarizing the order will be sent to the User’s e-mail address as provided on identification.

The following will be restated:

– the characteristics of the Product ordered;

– the conditions and procedure for exercising the right to withdraw from the transaction;

– the address which the Purchaser should use in the event of a complaint;

– Information on after-sales service and the guarantee.

Article 6. Delivery

The order will be fulfilled by FedEx in 5-8 business days with effect from the following day after the Purchaser has confirmed his or her order. At this time us.filorga.com orders may only be billed or shipped to locations within the United States but some restrictions apply.

Article 7. Returns policy

You may return your unused product(s), in the same condition that you received it, within 30 days of your purchase. Full returns must include all products shipped, including any gift with purchase, promotional products or samples.

We please ask you to send an email to customercare@filorga.com with your name, address, phone number, items to be returned with an explanation, web order invoice #, and the tracking number of the package so that we may expedite the process for you.

All Product returns must have been purchased through us.filorga.com .

Once your return is processed, you will receive a refund for the amount paid for the returned item back to the original method of payment. Any outbound shipping charges paid will not be refunded if the order is returned.

Our product return location is : FILORGA Americas 6210 E Thomas Rd Suite 200, Scottsdale, AZ 85251

Article 8. Data protection

Personally identifiable information is obligatory in the framework of distance selling, since such information is necessary for processing and delivering orders, as well as for drawing up the relevant invoices. Such information is strictly confidential. Failure to supply information required shall lead to the order being automatically rejected.

Article 9. Mobile Message Service Terms and Conditions

Last updated: March 17, 2022

The FILORGA mobile message service (the "Service") is operated by FILORGA US, also known as CP Skin Health, LLC. (“we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to FILORGA'S SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of FILORGA through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with FILORGA. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to [insert your sending number] or click the unsubscribe link (where available) in any text message to cancel. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other [Company Name] mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms. For Service support or assistance, text HELP to 34854 or email customercare@filorga.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice .

Article 10. Miscellaneous provisions

10.1. Force majeure

No Party shall be liable in the event of partial or total non-performance of any obligation under this contract where such non-performance arises due to an event that constitutes a case of force majeure. Cases of force majeure will be defined as those events which fulfill the criteria set by case law.

The Party relying on any event tantamount to force majeure must advise the other Party thereof within five (05) working days of the occurrence, or the threat, of the event.

The Parties hereby agree that they will consult one another within the shortest possible time in order to decide jointly on how to carry out the order during the case of force majeure.

10.2. Partial invalidity

If any provision in these Standard Terms & Conditions of Business is found or ruled to be invalid pursuant to any law, regulation or decision of a competent court, the other provisions shall retain their full force and scope.

10.3. Wholeness of the contract

These Standard Terms & Conditions of Business and the order summary transmitted to the Purchaser form a single contract and constitute the whole of the contractual relationship between the Parties.

In the event of contradiction between the said documents, the Standard Terms & Conditions of Business shall prevail.

Article 11. Customer service

For any information, request, question or advice, the User can contact our Customer Service at customercare@filorga.com , 1-844-FILORGA, or FILORGA Americas 6210 E Thomas Rd Suite 200, Scottsdale, AZ 85251.